Shipping & Delivery

Last updated: 24 October 2026

In short

  • Free, tracked shipping to every destination.
  • No customs, duties or extra costs. Fut7 covers them. The price at checkout is final.
  • Europe: estimated delivery in 5 to 15 business days from the day you order.
  • Pre-order items: estimated delivery in 11 to 22 business days.

Where your order ships from

Our products ship directly from our suppliers' warehouses abroad to the address you give at checkout. That is why every order travels with a tracking number.

Delivery times

  • Europe: 5 to 15 business days from the day you order.
  • Pre-order items: 11 to 22 business days. Pre-order items are clearly marked on the product page.
  • Outside Europe: the estimate shown on the product page for your country applies. Delivery to some destinations may take longer.

Business days are Monday to Friday, excluding public holidays. These are estimates: weather, carrier volume or customs checks can occasionally cause delays. Any customs checks are handled at no cost to you.

If your order contains several items, they may arrive in separate parcels, at no extra cost.

Customs, duties and fees

You pay no customs, duties, taxes or any other charge on delivery. Fut7 covers all of them. If a carrier ever asks you for a payment to release a Fut7 parcel, do not pay it and contact us straight away.

Order tracking

When your order ships, we send you an e-mail with the tracking number. You can follow it at any time on our order tracking page. The first update may take a few days to appear after the parcel is handed to the carrier.

If your order is late

If your order has not arrived within the estimated time, contact us and we will check it with the carrier. If we cannot deliver it within an additional period agreed with you, you can cancel the order and receive a full refund.

Lost or damaged parcels

We are responsible for your order until it is delivered. If a parcel is lost or arrives damaged, we will send a replacement or refund you in full, at no cost to you.

Your delivery address

Please check your address carefully at checkout. If you need to change it, contact us as soon as possible: we can update it while the order has not shipped. If a parcel comes back because of an incorrect or incomplete address, we will contact you to arrange a solution.

Contact

See also our Returns & Refunds policy.