Returns & Refunds

Last updated: 24 October 2026

In short

  • Faulty or wrong item: we replace it or refund you, at no cost to you. We pay the return shipping.
  • Cancel within 24 hours: you can cancel non-personalised items within 24 hours of payment, if the order has not shipped yet.
  • Changed your mind: non-personalised items can be returned within 14 days of delivery. You pay the cost of sending them back.
  • Personalised items (with a name or number printed) cannot be returned for change of mind. If they arrive faulty or wrong, you are fully covered.

1. Cancelling before shipment

You can cancel non-personalised items within 24 hours of payment, as long as they have not shipped yet. Just send us a message by e-mail or WhatsApp with your order number. We refund the full amount to your original payment method.

Personalised items go into production with your name and number, so they cannot be cancelled after the order is placed. Please check the spelling and number before you pay.

For non-personalised items, you also keep the 14-day right of withdrawal described below, even after the 24 hours.

2. 14-day right of withdrawal (change of mind)

If you live in the European Union, the EU right of withdrawal (Directive 2011/83/EU) applies. We apply the same rules to customers in other countries.

Which items

All non-personalised items, including pre-order items.

Deadline

You have 14 days from the day you, or someone you name (other than the carrier), receive the item. If your order arrives in several parcels, the 14 days start on the day you receive the last one.

How to withdraw

  • Tell us within the 14 days by e-mail to suporte@storefut7.com or on WhatsApp at +351 936 968 396. A clear message with your order number is enough. You can also use the model form at the end of this page, but you do not have to.
  • We reply with the return address and instructions.
  • Send the items back within 14 days of telling us.

Return cost

For a change of mind, you bear the direct cost of returning the goods. We recommend a tracked service and keeping the proof of postage.

Condition of the items

You can check the item as you would in a shop, for example trying it on for size. If the item comes back used, washed or damaged beyond that, we may deduct the loss in value from your refund.

Your refund

We refund you within 14 days of receiving your withdrawal notice, to the same payment method you used, with no fees. We may wait to refund until we receive the items back or you send us proof that you have shipped them, whichever comes first.

Orders with the "Pay 2, get 3 · Pay 3, get 7" offer

The refund is the amount you actually paid for the items you return. If you return only part of an offer order and the items you keep no longer qualify for the offer, we refund the difference between what you paid and the normal price of the items you keep. You will never pay more than you paid at checkout.

3. Personalised items

Shirts with a name or number printed at your request are made especially for you. Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to personalised items, so they cannot be returned or exchanged for change of mind or wrong size choice.

This does not affect your rights if the item arrives faulty, damaged or wrong, including a printing error on our side. In those cases section 4 applies in full.

4. Faulty, damaged or wrong items

Every item is covered by the legal guarantee of conformity of your country (in the EU, at least two years from delivery; in Portugal, three years).

If an item arrives faulty, damaged or different from what you ordered (wrong shirt, wrong size sent, wrong personalisation):

  • Contact us by e-mail or WhatsApp with your order number and clear photos of the problem. Please tell us as soon as you notice it.
  • We confirm the case and tell you how to proceed.
  • We replace the item or refund you, at no cost to you. Fut7 pays the return shipping.

5. Exchanges

Want a different size or shirt? For non-personalised items, the fastest way is to return the item under the right of withdrawal and place a new order. If the size we sent is not the one you ordered, we exchange it for free under section 4.

6. Before you send anything back

Please contact us first so we can give you the right return address. Parcels sent without contacting us may be delayed or lost, which slows down your refund.

7. Model withdrawal form

Complete and send this form only if you want to withdraw from the contract. Copy the text into an e-mail to suporte@storefut7.com.

  • To: Fut7, suporte@storefut7.com
  • I hereby give notice that I withdraw from my contract of sale of the following goods:
  • Order number:
  • Ordered on / received on:
  • Name:
  • Address:
  • Date:

Contact

This policy does not limit any rights you have under the law of your country.